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by Urban Resort Concepts

At Urban Resort Concepts (URC), our return to the origins of luxury comes not only through our simplicity of design, our attention to detail and our commitment to craftsmanship. We’ve also cultivated a revolutionary new service culture that’s quickly becoming second nature, a professional attitude and outlook we all share. We call it Hostmanship™.

We’ve long believed that running a luxury hotel is a craft, not merely a business. It’s why we’re making unprecedented changes to what it means to be a host in this industry.

Hostmanship is not an abstract notion but a combination of intuition, innovation and humanity. It’s an explorative and sensory journey that extends well beyond conventional luxury.

In the world of Hostmanship, our guests are welcomed into a culture where people come first and every experience is tailor-made.

At URC, we want your experience to be human, intuitive, inclusive, generous and engaging. This means having skillful, committed team members empowered to create an experience that’s uniquely yours. It’s putting an end to the petty charges and undue bureaucracy that don’t serve your needs.

For starters, these are some of the benefits and extras our guests are already enjoying when they stay with us, with little to no fine print:

  • 24 hours check-in and check-out flexibility.
  • URC & LUXE City Guide app for qualifying rates.
  • Fully-stocked complimentary minibar.
  • Best-in-class WiFi everywhere in the hotel.
  • No check-out required, unless you wish to do so.
  • Laundry and pressing service of up to three pieces per room per day.
  • Secretarial services.
  • Use of meeting room for up to 2 hours.
  • Local calls.
  • John Lobb signature shoe care ritual and service.
  • RIMOWA luggage hotel cleaning and repair service.

We’re also working hard to provide you with even more benefits, which will be rolled out across each of our properties soon.

I’m mindful that we will make the occasional error. But we’ll only make it once, and we’ll do everything it takes to make it right again.

Discover True Hostmanship.

Yours sincerely,

Markus Engel
Urban Resort Concepts